Here are 7 bottom-line reasons why you should be making customer experiences remarkable and a few tips to help you do just that.

We all know the human condition is based on reciprocity; if you pass someone on the street and smile or head nod, you want a smile or head nod back. We’re social animals. Wethe-critical-role-of-field-service-management-in-customer-experience.png want to be acknowledged and treated well.

That’s the core of good customer service — but good customer experience, which involves a company really thinking about the different steps and touch points in a process, goes a few steps beyond that.

We put together The critical role of field service management in customer experience to showcase research around the topic, and to provide you with a baseline case for getting started on customer experience design (provided you haven’t yet) or furthering your existing efforts

You can download it — use it as a guidebook to the experience process and its value (the “why” of doing it), and if you have any questions, don’t hesitate to contact us to discuss how customer experience relates to field service even more.

Download eBook

Source:Fieldone.com

What Makes A Device Rugged?

With consumer devices now boasting IP67 ratings, it can be challenging to convince your customers that IP ratings are only part of what makes a device truly rugged. That’s why we’ve created an infographic to aid your conversations.
Rugged devices are put through various tests to ensure they can survive the most extreme outdoor environments. These include sudden temperature changes, the ability to fully operate after drops from 3m and exposure to varying effects of atmospheric pressure, plus many more.