Here are 7 bottom-line reasons why you should be making customer experiences remarkable and a few tips to help you do just that.

We all know the human condition is based on reciprocity; if you pass someone on the street and smile or head nod, you want a smile or head nod back. We’re social animals. Wethe-critical-role-of-field-service-management-in-customer-experience.png want to be acknowledged and treated well.

That’s the core of good customer service — but good customer experience, which involves a company really thinking about the different steps and touch points in a process, goes a few steps beyond that.

We put together The critical role of field service management in customer experience to showcase research around the topic, and to provide you with a baseline case for getting started on customer experience design (provided you haven’t yet) or furthering your existing efforts

You can download it — use it as a guidebook to the experience process and its value (the “why” of doing it), and if you have any questions, don’t hesitate to contact us to discuss how customer experience relates to field service even more.

Download eBook

Source:Fieldone.com

Field Mobility 2016

FieldtechnologiesField Technologies’ recent special report will assist you in doing just that. They asked their audience the pertinent questions: What technologies are you using? What technologies do you intend to invest in during 2016? And what trends and interests will you follow in the coming year?

Download

Source:Field Technologies

Introducing the new ALGIZ RT7 ultra-rugged tablet by HandHeld

The brand-new ALGIZAlgiz RT7 RT7 ultra-rugged Android tablet delivers powerful performance at an excellent value. With a super-fast processor, long battery life, total ruggedness and a host of built-in features, the ALGIZ RT7 offers heavyweight field performance in a lightweight tablet package.

You’ll enjoy a streamlined, sophisticated Android user experience — complete with the multi-touch interface you’re used to — that’s enhanced by the reliability of a chemically strengthened, sunlight-readable touchscreen. The ALGIZ RT7 is tested to survive any harsh fieldwork environment, and offers a wide range of connectivity options to support you on the job.