Billions of Wi-Fi enabled smartphones and tablets are pouring into the workplace allowing users to have the freedom to connect to any network and IT is struggling to maintain control. Discover how to maintain policy control, workflow automation and enhance visibility for a seamless mobile experience.
Zebra’s 2015 Field Operations Vision Study reports on how forward-looking organizations are increasing their investment in mobility to transform their field operations to more proactive, customer-centric and business-driven systems.
Source: Zebra Technologies.
We all know the human condition is based on reciprocity; if you pass someone on the street and smile or head nod, you want a smile or head nod back. We’re social animals. We want to be acknowledged and treated well.
That’s the core of good customer service — but good customer experience, which involves a company really thinking about the different steps and touch points in a process, goes a few steps beyond that.
We put together The critical role of field service management in customer experience to showcase research around the topic, and to provide you with a baseline case for getting started on customer experience design (provided you haven’t yet) or furthering your existing efforts
You can download it — use it as a guidebook to the experience process and its value (the “why” of doing it), and if you have any questions, don’t hesitate to contact us to discuss how customer experience relates to field service even more.
Finding the right mobile device for your business isn’t easy. From various models and suppliers, to countless configurations and operating systems, the options are nearly endless; yet few can actually meet all of your needs. Even if a device works well for one area of your business, how do you know if it will also successfully support another area?
Field Technologies’ recent special report will assist you in doing just that. They asked their audience the pertinent questions: What technologies are you using? What technologies do you intend to invest in during 2016? And what trends and interests will you follow in the coming year?
The brand-new ALGIZ RT7 ultra-rugged Android tablet delivers powerful performance at an excellent value. With a super-fast processor, long battery life, total ruggedness and a host of built-in features, the ALGIZ RT7 offers heavyweight field performance in a lightweight tablet package.
You’ll enjoy a streamlined, sophisticated Android user experience — complete with the multi-touch interface you’re used to — that’s enhanced by the reliability of a chemically strengthened, sunlight-readable touchscreen. The ALGIZ RT7 is tested to survive any harsh fieldwork environment, and offers a wide range of connectivity options to support you on the job.