Here are 7 bottom-line reasons why you should be making customer experiences remarkable and a few tips to help you do just that.

We all know the human condition is based on reciprocity; if you pass someone on the street and smile or head nod, you want a smile or head nod back. We’re social animals. Wethe-critical-role-of-field-service-management-in-customer-experience.png want to be acknowledged and treated well.

That’s the core of good customer service — but good customer experience, which involves a company really thinking about the different steps and touch points in a process, goes a few steps beyond that.

We put together The critical role of field service management in customer experience to showcase research around the topic, and to provide you with a baseline case for getting started on customer experience design (provided you haven’t yet) or furthering your existing efforts

You can download it — use it as a guidebook to the experience process and its value (the “why” of doing it), and if you have any questions, don’t hesitate to contact us to discuss how customer experience relates to field service even more.

Download eBook

What Makes A Device Rugged?

With consumer devices now boasting IP67 ratings, it can be challenging to convince your customers that IP ratings are only part of what makes a device truly rugged. That’s why we’ve created an infographic to aid your conversations.
Rugged devices are put through various tests to ensure they can survive the most extreme outdoor environments. These include sudden temperature changes, the ability to fully operate after drops from 3m and exposure to varying effects of atmospheric pressure, plus many more.

HTC to unveil HTC 10 phone with enterprise-friendly features

HTC is expected to unveil its latest flagship smartphone, the 10, at an online launch event scheduled for April 12.

Features of the new HTC 10 phone of interest to enterprise users include Qualcomm’s latest Snapdragon 820 chip with Adreno 530 graphics, 4GB of RAM and 23GB of free internal storage supplemented by a microSD slot, which should bump up storage to around 32GB in total (minus operating system and preloaded software), according to VentureBeat’s Evan Bass, who had spoken to a source who had seen the prototype.

The 5.1-inch HTC 10 is expected to run Android 6.0.1 Marshmallow and have HTC’s Sense 8.0 user interface and a 1440 x 2560 QHD display. It will feature a rear-facing camera with 12-pixel resolution and laser-assisted autofocus. Both the front-facing and rear-facing lenses offer optical image stabilization, according to Bass.

HTC is counting on the HTC 10 to be a big hit to help it rebound from several quarters of losses, reported Diana Goovaerts with WirelessWeek. In its most recent quarter, HTC reported an operating loss of $126.8 million on $794.8 million in revenue, the third consecutive quarterly loss for the Taiwan-based